FAQs

1. What does my voucher entitle me to?

This offer entitles one adult to enjoy one complimentary Spa Day for one, in a participating venue. Should your requirements differ from this standard offering, please notify our Take Time Reservations Department at time of booking.

2. How do I redeem my Spa Day for one?

        •   When you are ready to book your Spa Day for one, call the Take Time Reservations Department on 01565 831 816 to book your experiential gift. 
        We recommend choosing a few suitable venue options in order of preference.

    •   Lines are open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays. 
    Call charges may vary and calls may be recorded and monitored.

    •   Please note, you can only book your Spa Day for one 1 to 60 days prior to the date of your visit. 
    Same day bookings are not permitted.

3. Is there an expiry period relating to my Spa Day for one?

Your Spa day for one is valid for 18 months from the date of send.

4. Can I choose whichever spa I like?

Yes, the choice is completely yours as long as the spa is featured in the promotion. Subject to availability and venue terms and conditions, which may include pregnancy, allergens, or medical conditions. A consultations may be required on arrival at the venue, please advise the Take Time Reservations Team at the time of booking, with any queries surrounding your treatment choice and suitability.

5. I've received a brochure containing a list of venues - are there more venues available?

Yes, the brochure only features a small selection, the venues detailed on this website are the full selection currently available, however, it's always beneficial to keeping checking our site as we are constantly adding new locations. Featured venues in the brochure are subject to change.

6. What facilities does the spa have to offer?

All spas feature different facilities and therapist services. we advise that you check the participating spa venues for further details.

7. Can I arrange to add additional treatments?

Information on booking extras are featured in the supporting brochure or website, for further information please contact the Take Time Reservation Department. Settlements for additional treatments or products are payable directly to the venue by the guest.

8. Can I bring additional guests?

The offer entitles you a Spa Treatment for one, additional guests are subject to the venues’ availability and policies. Any extra guests in addition to the offer will need to be paid for by the customer directly to the venue.

9. Do all venues have adaptive access?

Please let the Take Time Reservations Department know of any requirements that we need to make the venue aware of. Whilst every venue will be happy to accommodate any specific, personal requirements; not all venues will be equipped with ramp access or lift access.

10. Can I change my mind after I have made a booking?

Once you have chosen and booked your Spa Day for one, we cannot make any changes or cancellations. If you choose to cancel, your booking your Unique Booking Code will become void and no monies will be refunded.

11. Can I contact the spa and book directly with them?

No, all booking enquiries are to be made through our Take Time Reservations Department, any bookings made directly with the hotel will not be honoured.

12. What happens when we have made the booking?

Once your booking has been initially confirmed with the Take Time Reservations Department and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.

13. I still have queries, who can I contact?

For further queries please call the Take Time Reservations Department on 01565 831 816.
Lines are open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays. Call charges may vary and calls may be recorded and monitored.